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Information for Clients

Cancellation Policy


We understand that at times you may need to cancel or reschedule an appointment. As our service is in high demand, all clients must comply with our strict cancellation policy as detailed below. Due to Medicare regulations we are unable to apply a rebate to cancellation fees.


If an appointment is cancelled within 24 hours of the scheduled commencement time the full consultation fee will apply.


If an appointment is cancelled within 24 to 48 hours of the scheduled commencement time 50% of the consultation fee will apply.

Please note: all Monday and Tuesday appointments must be confirmed or cancelled by 9am on the Friday prior.

Mental Health Treatment Plans

A Mental Health Treatment Plan (MHTP) is a document written by your GP about your mental health. Your GP will include information in the MHTP that helps your psychologist to understand the challenges that you are currently facing.

In order to be eligible for Medicare rebates on psychology services you will need to obtain a Mental Health Treatment Plan and referral letter from your GP prior to booking your first appointment.

We recommend booking a long appointment with your GP to ensure that there is sufficient time to complete your plan.​

NDIS Services

Our dedicated team of psychologists strive for the best possible outcomes for people living with disability. We support people of all ages and abilities, and partner with your family and support team to help you achieve your goals.

Open Arms / DVA Services

We work with Open Arms and DVA to provide high-quality, evidence based mental health services to Australian veterans and their families.

Telehealth Services

We offer secure and confidential telehealth appointments that can be delivered via phone or video call.

Telehealth therapy is an excellent option for those living busy lives. We offer telehealth appointments at a range of convenient times for clients who would prefer to avoid the travel and inconvenience associated with attending appointments face-to-face.

Private Health Rebates

If you have private health insurance you may be eligible to claim rebates for your psychology appointments. The level of cover and any applicable waiting periods varies between providers.

To find out if you are eligible and/or how much funding you are entitled to claim for psychological treatment, please contact your private health insurer.

Online Bookings

We use an online booking system to give you the flexibility to book, change, and cancel appointments at your convenience.



We are a non-crisis service operating from Monday to Friday. If you need urgent assistance please call

  • Emergency Services (000);

  • Lifeline (13 11 14); or

  • 1300 MHCALL (1300 642 255).

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